FAQ

We work with an excellent company called BookFunnel. They're doing excellent work, and are making the lives of authors and readers better.

As soon as you buy the Audio/book, it will automatically be loaded onto your BookFunnel app!

When you get an audiobook or ebook from us, the easiest way to listen to it is on the BookFunnel app, which you can download on any device by clicking HERE!

However! Our books are DRM free, which means you will get a download of the MP3 files, so that you can listen to on any of your personal devices.

Enjoy the stories, anywhere you want to enjoy them!

You will be receiving an email from help@bookfunnel.com with the link to download the book.

There are usually two separate emails, and your receipt will almost always arrive first! If you get that one, your book should be arriving right behind it.

If you have any trouble, click the help link at the top of the BookFunnel page and they’ll be happy to help.

If you do not receive your download email, click this link to contact the support desk!

The ebooks purchased through this online store are able to be downloaded to your preferred reading device and app, including Kindle!

The audiobooks purchased through this online store will only work in the BookFunnel app or in your browser.

Every once in a while we like to give discouts to our amazing fans to show our appreciation for them.

1) To apply the code you recieved, first add the items that you wish to purchase to your cart.

2) Press continue to payment.

3) On the 'Contact Information' page, there is a small section where you can insert a discount code.

4) Insert it, press 'Apply', and you're all done!

You can use the 'Contact' button in the top lefthand corner of the screen to ask a question or you can email krout@mountaindalepress.com.

Thanks for helping us make this a better page!

If you can’t find the email with your book download in your inbox, here are some tips:

1) Check your spam/junk box.  Sometimes overzealous spam filters get in the way and deliver the email there instead of your inbox.

2) If the email address you used at checkout is different from the email address you normally use, the book may be delivered to the email address you used at checkout!

3) The Audiobook and ebook will automatically be added to your BookFunnel App, so you can start there right away!

If you still don’t see it, email krout@mountaindalepress.com and we can help you get your download link!